Roll99 Terms and Conditions — Platform Usage Guidelines

01 Acceptance of Terms and Conditions

These terms and conditions constitute a binding agreement between you ("User" or "Member") and roll99 ("Platform", "We", or "Company"). This document governs your use of all services, games, and features available on the roll99 platform, including through our official website and mobile app.

By accessing, registering for, or using any part of the roll99 platform, you expressly and implicitly accept all terms stated herein. This acceptance takes effect from the date of your account registration and remains applicable for as long as you remain an active roll99 member.

Roll99 reserves the right to amend, update, or add to these terms at any time without prior notice. However, we endeavour to notify members of any material changes via in-account notifications or their registered email.

02 Member Eligibility

To register and use the roll99 platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years old on the date of registration.
• Must be an individual who is legally eligible to enter into a binding contractual agreement.
• Not appearing on any list of individuals prohibited or restricted under applicable local laws.
• Registering only one personal account in your own legal name.
• Not registering on behalf of another person or using a false identity.

03 Registration & Account Management

Each user is only permitted to hold one (1) account on the roll99 platform. Registering more than one account, whether using a different name, email address, phone number, or device information, is strictly prohibited and constitutes a serious violation of these terms.

You are fully responsible for:

• Keeping your password and account login details confidential.
• Ensuring all information provided during registration is accurate, complete, and up to date.
• Notifying roll99 immediately if you suspect any unauthorized access to your account.
• Updating your personal information should any changes occur.

Roll99 is not liable for any losses arising from your failure to safeguard your own account login credentials. Identity verification (KYC) may be required before your first withdrawal or when suspicious activity is detected on your account.

04 Deposits & Fund Withdrawals

Roll99 supports a wide range of payment methods popular in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer. All transactions are processed in Malaysian Ringgit (MYR) with no currency conversion fees.

Deposit: Funds deposited into your roll99 account are used exclusively for gaming purposes on the platform. Minimum deposit limits are set according to your chosen payment method and can be reviewed in your account section.

Withdrawal: Withdrawal requests are processed by the roll99 finance team in the order they are received. Processing time depends on the withdrawal method selected. Your winnings will be credited directly to your Malaysian bank account or e-wallet registered under your name.

• Withdrawals may only be made to a bank account registered under the same member's name.
• Roll99 reserves the right to request identity verification documents before processing any withdrawal.
• Daily and weekly withdrawal limits are set according to your account level.
• Any withdrawal attempt involving unlawful activity will be investigated and may be withheld.

05 Bonuses, Promotions & Special Offers

Roll99 offers a variety of bonuses and promotions for both new and existing members, including welcome bonuses, weekly cashback, daily rebates, and festive promotions. All bonuses are subject to wagering requirements clearly stated in each offer.

General terms applicable to all roll99 bonuses:

• Each promotion has a fixed validity period and cannot be extended.
• Bonuses cannot be directly converted to cash unless the wagering requirements have been fully met.
• Roll99 reserves the right to void bonuses obtained through fraudulent means or promotion abuse.
• Each member is entitled to claim one welcome bonus only throughout their membership.
• Using multiple accounts to claim bonuses is strictly prohibited and will result in the closure of all accounts involved.
• The specific wagering requirements for each bonus are stated on their respective promotions page.

06 Gaming Rules and Ethics

The roll99 platform offers a wide range of game categories including Slots, Live Casino, Sports Betting, bingo, and a Game Lobby. Each game category has its own specific rules, which can be reviewed in the relevant game help section.

General rules applicable to all games on roll99:

• All games use an independently audited random number generator (RNG) to ensure fairness.
• Members are prohibited from using any software, bots, or automated methods to play games.
• Collusion between players to manipulate game outcomes is strictly prohibited.
• Any attempt to exploit bugs or technical vulnerabilities in the games is strictly prohibited.
• Game results recorded by the roll99 server are final in any dispute.

Roll99 uses advanced detection technology to monitor any abnormal gaming activity. Any violation of gaming rules may result in the cancellation of winnings and account closure without notice.

07 User Responsibilities

As a roll99 member, you agree to use this platform responsibly and to comply with all applicable laws. You acknowledge that:

• Use of the platform is entirely at your own risk.
• You must not use the platform for any illegal or fraudulent activity.
• You are responsible for ensuring your use of the platform does not violate any local laws applicable to you.
• You must not attempt to hack, disrupt, or damage roll99's systems and infrastructure.
• You will report any security vulnerabilities you discover to the roll99 technical team and refrain from exploiting them.

Roll99 promotes responsible gaming practices. If you feel that gaming is negatively affecting your life, please use the self-control tools available in your account or contact our support team for assistance.

08 Account Suspension and Closure

Roll99 reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Providing false or misleading registration information.
• Confirmation that the user is a minor.
• Fraudulent activity, money laundering, or any other illegal activity.
• Multiple account registrations by the same individual.
• Systematic abuse of bonuses or promotions.
• Attempting to hack or interfere with the platform's systems.

If your account is closed for a valid reason, any eligible remaining funds will be returned to you once the investigation is complete. roll99's decisions regarding account closure are final, but you may submit an appeal through our customer support channel.

Members may also request voluntary account closure at any time by contacting the roll99 support team. Voluntary closure requests will be processed within three business days.

09 roll99 Liability Limits

Roll99 makes every effort to ensure the platform operates without interruption at all times. However, certain circumstances beyond our control — such as technical issues, system maintenance, or force majeure events — may affect availability.

Roll99 is not liable for:

• Service disruptions caused by technical factors beyond our control.
• Losses resulting from device failure or the user's internet connection issues.
• Any indirect, consequential, or punitive losses arising from use of the platform.
• Actions by third parties unrelated to roll99.

In all circumstances, roll99's maximum liability to any member is limited to the net deposit amount made by that member within the 30 days preceding the claim.

10 Privacy Policy & Data Protection

Protecting your personal data is a top priority for roll99. We collect, process, and store your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and our detailed privacy policy.

The information you provide to roll99 is used solely for account management, transaction processing, identity verification, and service improvement purposes. We never sell or share your personal data with third parties without your consent, except as required by law.

All data transmitted between your device and roll99's servers is protected by industry-standard 256-bit SSL encryption. For full details on how we handle your data, please refer to Privacy Policy ours.

11 Amendment of Terms and Conditions

Roll99 reserves the right to amend, update, or replace any part of these terms and conditions at any time at our sole discretion. Any amendments take effect immediately upon publication on the official roll99 website.

For material amendments that significantly affect member rights, roll99 will endeavour to provide at least 7 days' notice before the changes take effect, via in-account notifications or your registered email.

Continued use of the roll99 platform after the effective date of any amendment constitutes full acceptance of the revised terms. If you disagree with the changes, you have the right to close your account and withdraw your remaining funds.

12 Contact Us

If you have any questions, concerns, or complaints regarding these terms and conditions, the roll99 support team is available to assist you at any time.

• Live Chat: Available 24/7 directly within your roll99 platform.
• Support Email: [email protected]
• Response Time: Under 2 hours for live chat; under 24 hours for email.

Our team speaks Bahasa Malaysia and is ready to provide further clarification on any part of these terms that may be unclear to you.