At roll99, we believe the best entertainment is entertainment that is safe and in control. Responsible gaming is not just a slogan — it is at the core of how we design our platform, provide control tools, and support our members every day.
Responsible gaming means enjoying gambling or wagering purely as a form of entertainment — not as a way to make money, escape problems, or fulfil emotional needs. At roll99, we understand that balancing entertainment with self-control is key to a healthy and enjoyable gaming experience.
We do not want our members to play beyond their means. That is why roll99 provides a range of control tools that you can activate yourself through account settings whenever you need them. No questions, no judgment — just genuine support.
Gambling should feel like an enjoyable hobby, not a burden. When you start feeling stressed, anxious, or unable to stop even when you want to — that's a signal to pause and reassess how you're playing. Roll99 is with you every step of the way.
Identifying a problem early is the most important first step. Many people don't realise their playing habits have become an issue until it starts affecting their daily life. Here are some warning signs to watch out for:
You play with money that should be used for essentials such as rent, bills, or food.
You frequently try to "chase losses" after losing by continuing to play with more money.
You lie to family or friends about how much time or money you spend gambling.
You feel impatient, restless, or irritable when you cannot play or are forced to stop.
You neglect work, family, or social responsibilities by prioritising gambling activities.
You play to escape stress, sadness, or other negative feelings in your life.
You borrow money or sell possessions to obtain funds for gambling.
You have tried to stop or cut back on gambling but have been unable to do so.
Roll99 offers a range of self-control tools that you can use directly through your account settings. These tools are designed to help you maintain control over your gaming activity without needing to contact the support team first.
Set a daily, weekly, or monthly deposit limit for yourself. Once the limit is reached, you cannot make additional deposits until the limit period resets.
Set a time limit for your gaming sessions. The system will alert you when you are close to reaching your set time limit and will automatically end the session.
Set the maximum amount you are willing to lose within a given period. Once the loss limit is reached, your account will be temporarily locked for the specified duration.
Take a short break ranging from 24 hours to 30 days. During the break period, you will not be able to login or place any bets on your account.
A stricter option for long-term exclusion ranging from 6 months to permanent. During this period, your account will be fully closed and all marketing communications will be stopped.
Opt out of receiving any promotional emails, bonus offers, or marketing notifications that may encourage you to play more often than you'd like.
Setting self-control limits in your roll99 account is simple and takes less than two minutes. Follow these steps:
Access your roll99 account via the website or mobile app.
Click on your profile icon and select "Account Settings" or "Play Controls".
Choose the limit category you want to set — deposit, time, loss, or break.
Enter an amount or time period that suits your budget and schedule.
Review your chosen limit and confirm. Limits take effect immediately upon confirmation.
You will receive a confirmation email as a record that the new limit has been activated.
If you encounter any issues while setting limits, the roll99 support team is available to assist you 24/7 via live chat within the platform.
In addition to using the control tools we provide, there are several good practices you can adopt as habits to ensure your experience at roll99 remains positive and in control:
Six core pillars that form the foundation of a safe and responsible gaming platform
Roll99 enforces strict age verification during registration and the KYC process to ensure only individuals aged 18 and above can play on our platform.
From deposit limits to full self-exclusion, roll99 provides a comprehensive suite of control tools, easily accessible directly from your account settings.
The roll99 support team, trained in responsible gaming, is available at any time via live chat — ready to listen and guide you.
The roll99 platform sends automatic alerts when you are approaching your set limit, giving you time to make a mindful decision before exceeding it.
Access detailed reports of your gaming activity, including deposit history, wagering, and time played, to help you better understand your own playing patterns.
Roll99 provides educational resources, self-assessment tools, and links to professional support organisations for members who need additional help beyond the platform.
Answer the following questions honestly. If your answer is "yes" to three or more questions, we encourage you to speak with the roll99 support team or seek professional help.
Have you ever felt the need to gamble with increasingly larger amounts to get the same level of excitement?
Have you ever felt restless or irritable when trying to cut back or stop gambling?
Have you ever borrowed money or sold belongings to fund your gambling?
Has gambling ever caused problems in your relationships, work, or personal life?
Have you ever gambled to forget your problems or relieve feelings of stress, guilt, or sadness?
Have you ever lied to someone close to you about your gambling activity or losses?
If you or someone you care about needs help with a gambling problem, there are professional organisations that can assist:
The most frequently asked questions from our members about responsible gaming at roll99
Roll99 offers the ultimate gaming experience in Malaysia — slots, live casino, bingo, sports, and more, all on one platform that is safe, trusted, and committed to responsible gaming.