Your privacy is not merely a legal obligation to us — it is the trust you place in roll99. This document transparently explains how we collect, use, protect, and manage your personal data as a member of our platform.
Roll99 takes our responsibility to protect the privacy and personal data of every member seriously. We operate in full accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the collection and processing of personal data in the country.
This privacy policy aims to give you a clear and honest overview of our data management practices. We believe transparency is the foundation of trust, and your trust is something roll99 never takes lightly.
In today's online gaming world, data protection is more than a legal requirement — it is part of a safe and comfortable member experience. Every decision we make regarding your data is made with your interests and security as a roll99 member as our top priority.
Roll99 collects your personal information through several means when you use our platform. We only collect information that is strictly necessary for the stated purposes, and nothing more.
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Identity verification (KYC) & legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications & customer support |
| Financial Information | Bank account number, e-wallet information | Deposit & withdrawal processing |
| Usage Data | Game history, activity logs, game preferences | Service improvement & fraud detection |
| Technical Data | IP address, device type, web browser, OS | Account security & platform optimization |
We may also receive information about you from legitimate third-party sources, such as identity verification agencies or our payment partner networks, solely for the purpose of ensuring transaction security and preventing fraud.
Every piece of information we collect is used for specific and lawful purposes. Roll99 does not process your personal data for purposes unrelated to the services we offer.
All data processing is carried out on a valid legal basis under PDPA 2010, including your consent, contractual necessity, roll99's legitimate interests, and legal obligations.
Roll99 understands that you entrust us with sensitive personal information. We therefore maintain strict policies on when and how your data may be shared with other parties.
Your data is only shared in the following circumstances:
Protecting your personal data from unauthorized access, loss or misuse is a core technical priority of roll99. We continuously invest in the latest security infrastructure to ensure your information remains safe at all times.
Key security measures we have implemented:
While no system can guarantee 100% absolute security, roll99 is committed to employing the best available protective measures to reduce risk to an absolute minimum.
Like most online platforms, roll99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our site.
Types of cookies we use:
You can control or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the roll99 platform.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data held by roll99. We fully respect these rights:
To exercise any of the above rights, please contact our Data Protection Officer by email at [email protected] or via live chat on the platform. We will process your request within 14 business days.
Roll99 does not retain your personal data longer than is necessary for the purpose for which it was collected, or as required by law.
Once the retention period expires, your data will be securely deleted or anonymised using procedures that ensure it cannot be recovered or re-identified.
The roll99 platform may contain links to third-party services such as game providers, payment platforms, and support services. This privacy policy applies only to the roll99 platform itself.
When you use third-party services integrated with our platform, such as payment gateways or digital wallets, their privacy practices are governed by their respective privacy policies. roll99 recommends reading the privacy policy of the relevant service before providing your personal information to them.
Roll99 is not responsible for the privacy practices or content of any third-party websites or services that are not under our direct control.
The roll99 platform is intended for users aged 18 and above only. We do not knowingly collect or process personal data of individuals under the age of 18.
If we find that personal data of an underage individual has been collected inadvertently, we will take immediate action to delete the relevant information and close the account involved. Parents or guardians who have concerns about the possible collection of their underage child's data are encouraged to contact us immediately.
Roll99 reserves the right to amend this privacy policy from time to time to reflect changes in our data management practices, legal requirements, or new platform features.
Whenever we make material amendments to this policy, we will:
Continued use of the roll99 platform after the effective date of any amendment is considered your acceptance of the updated privacy policy.
If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, please contact roll99's Data Protection Officer (DPO):
If you are not satisfied with how we handle your complaint, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner under the Personal Data Protection Act 2010.
Six core pillars of privacy protection that roll99 upholds every day
All your personal data and financial transactions are protected with 256-bit SSL encryption — the same technology used by leading banks in Malaysia.
Roll99 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (Act 709), ensuring your rights as a data subject are fully respected.
Your personal data is never sold or traded to advertisers or third-party data brokers. Your information belongs to you — it is not a business commodity of ours.
You have the right to access, correct, or request deletion of your data at any time. Our data protection team is ready to process your request promptly.
Roll99's data infrastructure undergoes periodic independent security audits conducted by specialist external firms. Audit findings are used to continuously improve our protection systems.
Our real-time monitoring system is always on guard to detect any suspicious activity in your account and take immediate preventive action.
Answers to the privacy questions most frequently asked by our members
Have more questions about privacy? Visit our FAQ page or contact our data protection team directly.
With multi-layered data protection and full compliance with Malaysia's PDPA, you can play at roll99 with peace of mind. Register today and experience a gaming platform that truly puts your security first.
For entertainment purposes only. For users aged 18 and above only. Play responsibly.